Terms of Service

These Terms of Service govern access to and use of the FieldSetup website, quote request forms, communications, and any equipment rental, delivery, commissioning, retrieval, remote support, or related services offered by Golden Ratio, LLC, doing business as FieldSetup. By visiting the website, submitting an inquiry, requesting or accepting a rental quote, scheduling delivery, permitting equipment placement at a site, receiving equipment, or otherwise using our services, you agree to be bound by these Terms of Service.

If you are acting on behalf of a company, project owner, contractor, developer, utility, operator, or other entity, you represent that you have authority to bind that person or entity to these Terms of Service. In that case, the words "you" and "your" refer both to the individual acting and to the entity on whose behalf that individual is acting.

FieldSetup is operated by Golden Ratio, LLC, 3556 S 5600 W, Suite #1-1038, Salt Lake City, UT 84120. References to "FieldSetup," "Golden Ratio, LLC," "we," "us," and "our" include our owners, managers, members, officers, employees, technicians, dispatchers, independent contractors, subcontractors, temporary labor, agents, representatives, affiliates, successors, and assigns.

FieldSetup is an equipment rental company. FieldSetup is not a licensed contractor, electrical contractor, low-voltage contractor, or general contractor. FieldSetup does not hold a California Contractors State License Board (CSLB) license, a C-7 low voltage license, a C-10 electrical license, or any other contractor license. FieldSetup does not perform contracting work, electrical work, permanent installation, or construction.

FieldSetup's primary business is the rental of pre-configured, portable, temporary internet, networking, power generation, battery, and related field equipment ("Rental Equipment"). All Rental Equipment is owned by FieldSetup or its suppliers, is pre-configured and tested prior to rental, and is designed for temporary, portable, cord-and-plug field use. The customer rents the equipment for a specified rental term and returns it at the end of that term.

The rental of equipment is not contracting work. Equipment rental does not constitute installation, construction, electrical work, low-voltage work, or any activity requiring a contractor license under California Business and Professions Code Section 7000 et seq. or any equivalent statute in any other jurisdiction. The equipment is portable, temporary, and does not become affixed to or integrated into any structure, building, or permanent system.

Rental Equipment may include, without limitation: Starlink satellite internet terminals, mesh Wi-Fi access points, enterprise routers, LTE failover hardware, networking cables, mounting hardware (tripods, non-penetrating mounts, temporary poles), portable generators, battery power stations, UPS units, power cables, extension cords, surge protectors, weatherproof enclosures, and related accessories. All power connections are cord-and-plug only.

In addition to equipment rental, FieldSetup may offer the following optional services, which the customer may accept or decline:

(a) Delivery: Physical transport of Rental Equipment to the customer's designated site. Delivery is a logistics service, not contracting work.

(b) On-Site Commissioning: Placement and positioning of portable equipment at the site, powering on the equipment, verifying pre-loaded configuration, testing coverage and connectivity, and demonstrating basic operation to the customer. Commissioning is the activation and verification of pre-configured rental equipment — it is not installation, construction, or contracting work. No equipment is permanently affixed, hardwired, or integrated into any structure or building system during commissioning.

(c) Retrieval: Collection and return of Rental Equipment at the end of the rental term, including equipment inspection and signed acknowledgment of return condition.

(d) Remote Support: Remote monitoring, troubleshooting, configuration adjustment, and technical assistance for Rental Equipment during the rental term.

The customer may decline on-site commissioning and handle placement and power-on independently after delivery. Equipment is pre-configured and tested before rental so that it can be placed, powered on, and operated by the customer without FieldSetup's on-site presence.

FieldSetup does not perform and expressly disclaims any of the following activities: permanent installation of equipment; hardwiring or direct-wiring of any equipment to any structure, panel, circuit, conduit, or electrical system; tie-ins to building electrical systems, switchgear, transfer switches, or utility meters; running wire, cable, or conduit through walls, ceilings, floors, or underground; mounting equipment to permanent structures using penetrating fasteners (bolts into structural members, roof penetrations, etc.); trenching, boring, or excavation; work requiring a building permit, electrical permit, or low-voltage permit; any work that constitutes contracting under California Business and Professions Code Section 7000 et seq. or any equivalent statute; and any work that requires a CSLB license, C-7 license, C-10 license, or any contractor license in any jurisdiction.

All power connections made by FieldSetup personnel are temporary, portable, cord-and-plug connections. No permanent electrical connections are made. If a customer requires permanent installation, hardwired generator connections, transfer switch installation, or any work requiring a licensed contractor, the customer is responsible for engaging an appropriately licensed contractor independently. FieldSetup may provide referrals but does not supervise, direct, or take responsibility for any licensed contractor's work.

Unless expressly sold to you in writing, all Rental Equipment remains the property of FieldSetup or its suppliers at all times. You receive temporary possession of the equipment for the duration of the rental term. You do not acquire any ownership interest in the equipment by renting, possessing, or using it.

You are responsible for using the equipment only for lawful purposes and in accordance with any instructions provided. You must not move the equipment to a different site without prior approval, alter, rewire, open, tamper with, disassemble, modify, overload, abuse, sublease, lend, or allow unauthorized persons to access or modify the equipment. You must protect the equipment from theft, vandalism, weather damage, water exposure, physical abuse, power surges, and site hazards to the extent reasonably possible.

Risk of loss, theft, vandalism, misuse, and physical damage to the equipment transfers to you upon delivery to the site, and remains with you until the equipment is retrieved by FieldSetup and a signed acknowledgment of return is completed. You agree to cooperate fully in retrieval, return, inspection, condition documentation, and incident reporting.

You agree to pay for missing, damaged, destroyed, contaminated, abused, or unreturned equipment at replacement cost, plus associated labor, shipping, downtime, cleaning, and administrative costs. Rental rates are published on a consistent rate card and are the same whether or not the customer adds optional commissioning services.

At the end of the rental term, equipment must be in the same condition as received, subject to normal wear and tear. FieldSetup will schedule retrieval of the equipment from the site.

Upon return or retrieval, FieldSetup will inspect the equipment and document its condition. Both parties will sign an equipment return acknowledgment confirming the items returned, serial numbers verified, and condition noted. This signed acknowledgment constitutes the formal end of the rental possession period.

If equipment is not returned by the end of the rental term, additional rental charges will accrue at the daily rate until the equipment is returned or FieldSetup declares the equipment lost, at which point replacement charges apply.

Rental quotes, estimates, timelines, and availability statements are informational until accepted by us and, where applicable, confirmed in writing. We may revise, reject, delay, cancel, or condition any quote or request based on changing site conditions, inaccurate information, risk assessment, scheduling constraints, nonpayment history, availability of equipment, or other business or operational considerations.

A confirmed rental may be documented through a rental agreement, equipment order, service order (for optional services), quote acceptance, invoice, or other written confirmation. The specific equipment, rental term, rates, delivery options, and optional services for each project will be specified in the applicable documentation.

You are responsible for providing accurate and complete information regarding the project, including location, access constraints, terrain, utility availability, intended use case, environmental conditions, duration, and any special hazards or restrictions. We are entitled to rely on the information you provide. We are not responsible for errors, delays, or losses resulting from incomplete, inaccurate, stale, or misleading project information.

You are responsible for ensuring that you have all permissions, consents, access rights, and authority necessary for equipment to be placed at the site. If delivery and commissioning are elected, you must also ensure that FieldSetup personnel can access the site safely and lawfully.

You must promptly disclose hazardous conditions, restricted areas, unstable terrain, overhead or underground hazards, energized systems, environmental risks, weather concerns, security requirements, sensitive operations, and any condition that could affect personnel safety, equipment performance, access, or timing. We may suspend, delay, refuse, or terminate delivery or retrieval if we determine that a site is unsafe, inaccessible, unlawful, materially different from what was represented, or otherwise unsuitable.

You acknowledge and agree that you are renting equipment, not hiring a contractor. You are responsible for determining whether the equipment is suitable for your site, your intended use, and your regulatory requirements. FieldSetup does not provide engineering, design, or construction services and does not assume responsibility for the suitability of portable, temporary equipment for any specific operational, regulatory, safety, or production requirement.

By renting equipment from FieldSetup, you acknowledge and agree that: (a) FieldSetup is an equipment rental company, not a contractor; (b) no contracting, installation, electrical, or construction work is being performed; (c) all equipment is portable, temporary, and uses cord-and-plug connections only; (d) no equipment is permanently affixed to, integrated into, or hardwired to any structure or building system; (e) on-site commissioning, if elected, consists solely of placing portable equipment, powering it on, verifying pre-loaded configuration, and testing coverage — not installation or contracting; (f) you may decline on-site commissioning and handle placement and power-on independently after delivery; and (g) if permanent installation is required, you will engage a licensed contractor independently.

You expressly understand and agree that portable internet, wireless networking, temporary power, generators, batteries, and related field equipment are inherently subject to failure, degradation, interruption, fluctuation, interference, reduced speed, dead zones, weather-related loss, fuel interruption, equipment malfunction, satellite congestion, line-of-sight issues, utility issues, theft, vandalism, misuse, abuse, physical damage, environmental exposure, and other conditions beyond our control.

All equipment and services are provided strictly on an "as available," "as is," and "with all faults" basis to the maximum extent permitted by law. We do not guarantee uninterrupted internet access, minimum speeds, latency, bandwidth, coverage area, network stability, generator runtime, fuel efficiency, power continuity, surge protection success, battery duration, site-wide connectivity, compatibility with customer devices, project completion, operational uptime, data preservation, or any business, safety, regulatory, scheduling, financial, or production outcome.

Any references on the website or in communications to speeds, uptime, redundancy, full-site coverage, or similar performance language are general descriptions of equipment capabilities, not warranties, promises, or guarantees of actual field results. Actual performance will vary based on conditions inside and outside our control.

Equipment functionality may depend on third-party hardware, software, firmware, platforms, carriers, satellite operators, utilities, fuel suppliers, cloud systems, and access-controlled environments. We do not own or control those third parties and are not responsible for their acts, omissions, outages, defaults, delays, defects, congestion, data loss, policy changes, deactivations, firmware issues, service-area limitations, or interruptions.

Without limiting the foregoing, we make no warranty that any third-party internet, satellite, wireless, power, battery, cloud, or payment system will be available, accurate, lawful, or fit for your intended use. Your reliance on third-party systems is entirely at your own risk.

Unless expressly agreed in writing, our equipment is not intended or certified for life-safety systems, emergency medical systems, aviation navigation, nuclear operations, critical hospital systems, autonomous vehicle control, firefighting command infrastructure, security systems requiring uninterrupted connectivity, or any other use where equipment failure, degraded performance, or power loss could cause death, personal injury, significant environmental harm, or catastrophic property damage.

You assume all risk if you use, or allow others to use, our equipment in any critical or high-risk environment without an express written agreement specifically addressing that use.

You agree to pay all quoted, invoiced, or otherwise agreed charges when due, including charges for equipment rental, delivery, commissioning, retrieval, travel, standby, fuel, remote support, taxes, replacement, damage, loss, late return, remobilization, storage, and collection-related costs where permitted by law. We may require deposits, prepayment, payment milestones, stored payment methods, or other credit protections.

Amounts not paid when due may accrue interest or late charges at the lesser of the rate stated in the applicable invoice or the maximum rate permitted by law. You agree to pay reasonable costs of collection, including attorney fees, court costs, arbitration fees, agency fees, and expenses incurred in collecting overdue balances where recoverable by law or agreement.

The website, including its design, text, graphics, logos, photos, branding, layout, and content, is owned by or licensed to FieldSetup and is protected by applicable intellectual property laws. You may use the website only for legitimate informational and business purposes related to evaluating or requesting our equipment and services.

You may not copy, scrape, frame, mirror, republish, reproduce, distribute, exploit, reverse engineer, or create derivative works from the website or its content except as permitted by law or by our prior written consent.

You consent to receive communications from us electronically, including by email, text, and web-based messaging, regarding rental quotes, scheduling, equipment coordination, support, billing, collections, and legal notices to the extent permitted by law. You are responsible for maintaining accurate contact information and for monitoring your inboxes, spam filters, voicemail, and other communication channels.

We are not responsible for failed or delayed notice caused by spam filters, phone carrier issues, internet outage, system outage, full mailboxes, inaccurate contact information, or third-party platform failure.

To the maximum extent permitted by law, the website, the equipment, the services, the deliverables, and all related information, support, and materials are provided without any warranty of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, availability, noninfringement, and any warranties arising from course of dealing, course of performance, trade usage, advertising, estimates, or oral statements.

No statement, description, photograph, marketing content, estimate, or communication shall create a warranty unless expressly stated as a written warranty signed by an authorized representative of Golden Ratio, LLC.

To the maximum extent permitted by law, FieldSetup and Golden Ratio, LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, or for any loss of profits, loss of revenue, loss of opportunity, loss of productivity, downtime, delay damages, liquidated damages owed to others, loss of data, corruption of data, replacement costs, financing costs, reputational harm, business interruption, personal stress, or claims by third parties, even if advised of the possibility of such damages.

Without limiting the above, we are not liable for losses arising from internet outage, degraded speeds, lack of coverage, generator failure, battery depletion, utility fluctuation, fuel issues, site shutdowns, acts of God, weather, theft, vandalism, misuse, unsafe conditions, customer instructions, access restrictions, third-party provider failures, property-owner restrictions, device incompatibility, or the acts or omissions of carriers, utilities, or other third parties.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the website, the equipment, the services, or these Terms of Service shall not exceed the total amount actually paid to us by you for the specific rental giving rise to the claim during the three-month period immediately preceding the event giving rise to the claim. If no amount was paid, our maximum liability shall be one hundred dollars ($100).

You knowingly and voluntarily assume the risks inherent in renting and using portable, temporary internet, networking, and power equipment in field conditions, including risks related to equipment placement, transport, environmental exposure, power interruption, connectivity interruption, and the use or nonperformance of third-party equipment and services. You release FieldSetup and Golden Ratio, LLC, to the fullest extent permitted by law, from claims arising from ordinary operational risks inherent in using rental equipment, except to the extent such release is prohibited by applicable law.

You agree to defend, indemnify, and hold harmless FieldSetup, Golden Ratio, LLC, and our owners, members, managers, employees, technicians, contractors, subcontractors, agents, insurers, successors, and assigns from and against any claims, demands, losses, damages, liabilities, judgments, fines, penalties, costs, and expenses, including reasonable attorney fees and arbitration costs, arising out of or related to your rental, your site, your breach of these Terms, your misuse of the equipment, your violation of law, your failure to obtain permissions or provide a safe site, damage caused by your personnel or invitees, or any claim brought by your customer, general contractor, landlord, employee, subcontractor, regulator, or other third party in connection with the equipment or services.

We may suspend or terminate website access, rental quotes, delivery, support, or future rentals at any time, with or without notice, if we believe there is nonpayment, fraud, unsafe site conditions, misuse, excessive risk, harassment, abuse toward our personnel, legal exposure, inaccurate project information, unauthorized equipment interference, or other conduct inconsistent with our business, safety, or legal requirements. Termination or suspension does not waive your obligation to pay amounts already due or return equipment in your possession.

These Terms of Service, and any dispute between you and FieldSetup or Golden Ratio, LLC, shall be governed by the Federal Arbitration Act where applicable and, to the extent not preempted, the laws of the State of Utah, without regard to conflict-of-laws rules that would require the application of another jurisdiction's laws.

Except for disputes that qualify for small claims court or actions seeking temporary or preliminary injunctive relief to protect property, confidential information, trade secrets, or intellectual property, any claim, dispute, or controversy arising out of or relating to the website, our equipment, our services, any rental quote, invoice, rental agreement, service order, project, communication, or these Terms of Service shall be resolved by binding arbitration on an individual basis.

The arbitration shall take place in St. George, Utah, unless the parties agree in writing to a remote proceeding or another location. The parties intend that any arbitration agreement in these Terms be interpreted broadly and enforced to the fullest extent permitted by law. An arbitrator, not a judge or jury, will decide the dispute, except that a court of competent jurisdiction may decide issues concerning the enforceability, validity, or scope of this arbitration provision to the extent required by applicable law. Judgment on any award may be entered in any court of competent jurisdiction.

To the maximum extent permitted by law, you and we waive any right to participate in a class action, collective action, representative action, private attorney general action, or consolidated proceeding against the other. Arbitration must proceed only on an individual basis. If a court determines that this class action waiver is unenforceable as to a particular claim and that determination cannot be appealed, then that claim shall proceed in a court located in Washington County, Utah, and the remaining claims shall remain subject to arbitration.

Each party shall bear its own attorney fees and costs unless the arbitrator or applicable law provides otherwise, and the arbitrator may award any remedy available under applicable law or contract, subject to the limitations and disclaimers in these Terms of Service.

To the maximum extent permitted by law, any claim by you arising out of or relating to the website, the equipment, the services, or these Terms of Service must be commenced within one year after the claim arose, or it is permanently barred. This limitation does not apply where prohibited by law.

You may not assign or transfer your rights or obligations under these Terms of Service without our prior written consent. We may assign these Terms of Service, and our rights and obligations under them, in connection with a merger, reorganization, asset sale, financing, change in control, or sale of all or substantially all of our business or assets.

If any provision of these Terms of Service is found unenforceable, the remainder will remain in effect to the fullest extent permitted by law, and the unenforceable provision shall be enforced to the maximum extent permitted. Our failure to enforce any provision shall not be deemed a waiver of that provision or of the right to enforce it later.

These Terms of Service, together with any accepted rental quote, rental agreement, service order, equipment order, invoice, or other written agreement we issue for a project, constitute the entire agreement between the parties regarding the subject matter addressed in those documents, except to the extent a later signed writing expressly supersedes them.

Questions or notices regarding these Terms of Service may be directed to Golden Ratio, LLC, 3556 S 5600 W, Suite #1-1038, Salt Lake City, UT 84120, or through the contact methods listed on the website.