Terms of Service

These Terms of Service govern access to and use of the FieldSetup website, quote request forms, communications, and any delivery, deployment, retrieval, support, networking, internet, power, generator, battery, solar, field technology, or related services offered by Golden Ratio, LLC, doing business as FieldSetup. By visiting the website, submitting an inquiry, requesting or accepting a quote, scheduling service, permitting deployment at a site, receiving equipment, or otherwise using our services, you agree to be bound by these Terms of Service.

If you are acting on behalf of a company, project owner, contractor, developer, utility, operator, or other entity, you represent that you have authority to bind that person or entity to these Terms of Service. In that case, the words "you" and "your" refer both to the individual acting and to the entity on whose behalf that individual is acting.

FieldSetup is operated by Golden Ratio, LLC, 3556 S 5600 W, Suite #1-1038, Salt Lake City, UT 84120. References to "FieldSetup," "Golden Ratio, LLC," "we," "us," and "our" include our owners, managers, members, officers, employees, technicians, dispatchers, independent contractors, subcontractors, temporary labor, agents, representatives, affiliates, successors, and assigns.

FieldSetup provides remote-site and jobsite support services that may include, without limitation, internet access solutions, satellite connectivity arrangements, Starlink-related hardware deployment, mesh networking, WiFi setup, power generation support, battery systems, solar support, generators, backup power equipment, mounting hardware, field transport, staging, installation support, retrieval, troubleshooting, and related logistics.

All services are offered subject to availability, weather, road access, site conditions, utility conditions, line-of-sight constraints, third-party carrier or satellite performance, fuel availability, permitting limitations, property access rights, safety conditions, equipment limitations, personnel availability, and other field realities. The website describes the general nature of our services only. A quote, statement of work, invoice, work order, text, email, or other written communication may define the specific scope for a particular project.

Quotes, estimates, timelines, and availability statements are informational until accepted by us and, where applicable, confirmed in writing. We may revise, reject, delay, cancel, or condition any quote or request based on changing site conditions, inaccurate information, risk assessment, scheduling constraints, nonpayment history, availability of equipment or labor, or other business or operational considerations.

You are responsible for providing accurate and complete information regarding the project, including location, access constraints, terrain, utility availability, intended use case, equipment loads, environmental conditions, duration, and any special hazards or restrictions. We are entitled to rely on the information you provide. We are not responsible for errors, delays, or losses resulting from incomplete, inaccurate, stale, or misleading project information.

You are responsible for ensuring that you have all permissions, consents, access rights, and authority necessary for us to enter the site, deploy equipment, mount or place equipment, connect to available power sources, communicate with site personnel, and perform the requested services. You are also responsible for providing a reasonably safe and lawful work environment, site access, and any escorts, credentials, shutdown coordination, traffic control, or owner approvals required for us to perform the work.

You must promptly disclose hazardous conditions, restricted areas, unstable terrain, overhead or underground hazards, energized systems, environmental risks, weather concerns, security requirements, sensitive operations, and any condition that could affect personnel safety, equipment performance, access, or timing. We may suspend, delay, refuse, or terminate performance if we determine that a site is unsafe, inaccessible, unlawful, materially different from what was represented, or otherwise unsuitable for the requested work.

You expressly understand and agree that remote internet, wireless networking, temporary power, backup systems, generators, batteries, solar systems, and related field equipment are inherently subject to failure, degradation, interruption, fluctuation, interference, reduced speed, dead zones, weather-related loss, fuel interruption, equipment malfunction, satellite congestion, line-of-sight issues, utility issues, theft, vandalism, misuse, abuse, physical damage, environmental exposure, and other conditions beyond our control.

Accordingly, all services and equipment are provided strictly on an "as available," "as is," and "with all faults" basis to the maximum extent permitted by law. We do not guarantee uninterrupted internet access, minimum speeds, latency, bandwidth, coverage area, network stability, generator runtime, fuel efficiency, power continuity, surge protection success, battery duration, solar output, site-wide connectivity, compatibility with customer devices, project completion, operational uptime, data preservation, or any business, safety, regulatory, scheduling, financial, or production outcome.

Any references on the website or in communications to speeds, uptime, zero-downtime switchover, redundancy, full-site range, operational readiness, or similar performance language are general descriptions or targets, not warranties, promises, or guarantees of actual field results. Actual performance will vary materially based on conditions inside and outside our control.

Many services depend on third-party hardware, software, firmware, platforms, carriers, satellite operators, utilities, fuel suppliers, cloud systems, GPS systems, map providers, landlords, property owners, and access-controlled environments. We do not own or control many of those third parties and are not responsible for their acts, omissions, outages, defaults, delays, defects, congestion, data loss, policy changes, deactivations, firmware issues, service-area limitations, or interruptions.

Without limiting the foregoing, we make no warranty that any third-party internet, satellite, wireless, power, battery, solar, generator, cloud, mapping, messaging, hosting, or payment system will be available, accurate, lawful, or fit for your intended use. Your reliance on third-party systems is entirely at your own risk.

Field work frequently requires coordination among employees, independent contractors, subcontractors, temporary labor, delivery providers, and third-party technicians. To the maximum extent permitted by law, we do not assume strict liability for every act, omission, delay, judgment call, routing issue, communication issue, scheduling issue, workmanship variation, or operational decision of any contractor, subcontractor, employee, or third-party service participant, especially where such matters arise from site conditions, customer instructions, safety concerns, third-party constraints, or circumstances outside our direct supervision or reasonable control.

Nothing in these Terms of Service shall be interpreted as a guarantee that any particular worker, crew member, vendor, or subcontractor will be available, error-free, or suited to a specific customer preference unless expressly agreed in writing.

You acknowledge that remote and active jobsites are dynamic environments. We are not responsible for delay, failure, or added cost caused by weather, road closures, mud, wind, poor visibility, utility failure, wildlife, theft, labor stoppages, strikes, civil disturbances, accidents, permit issues, access denial, customer no-shows, changed instructions, unsafe conditions, unavailable contacts, crane or lift availability, trenching delays, unavailable mounting locations, local restrictions, government actions, force majeure, or other causes beyond our reasonable control.

If we mobilize based on your request and are delayed, turned away, denied access, required to wait, or required to remobilize because the site is not ready or accessible, we may charge for the time, trip, labor, standby, storage, or remobilization involved.

Unless expressly sold to you in writing, all equipment we deploy or provide remains our property or the property of our suppliers. You are responsible for using the equipment only for lawful purposes and in accordance with any instructions we provide. You must not move, alter, rewire, open, tamper with, misuse, overload, abuse, sublease, lend, or allow unauthorized persons to access or modify the equipment.

Risk of loss, theft, vandalism, misuse, and physical damage may transfer to you as provided in your quote, invoice, work order, or other written agreement, and in any event you remain responsible for damage or loss caused by you, your personnel, your invitees, or site conditions under your control. You agree to cooperate in retrieval, return, inspection, and incident reporting. We may invoice you for missing, damaged, destroyed, contaminated, abused, or unreturned equipment and related labor, replacement, downtime, cleaning, shipping, and administrative costs.

Unless expressly agreed in writing, our services and equipment are not intended or certified for life-safety systems, emergency medical systems, aviation navigation, air traffic control, nuclear operations, critical hospital systems, autonomous vehicle control, firefighting command infrastructure, security systems requiring uninterrupted connectivity, or any other use where service interruption, degraded performance, or power loss could cause death, personal injury, significant environmental harm, or catastrophic property damage.

You assume all risk if you use, or allow others to use, our services or equipment in any critical or high-risk environment without an express written agreement specifically addressing that use.

You agree to pay all quoted, invoiced, or otherwise agreed charges when due, including charges for labor, equipment, deployment, retrieval, travel, standby, fuel, delivery, support, after-hours work, taxes, replacement, damage, loss, late pickup, remobilization, storage, and collection-related costs where permitted by law. We may require deposits, prepayment, payment milestones, stored payment methods, or other credit protections.

Amounts not paid when due may accrue interest or late charges at the lesser of the rate stated in the applicable invoice or the maximum rate permitted by law. You agree to pay reasonable costs of collection, including attorney fees, court costs, arbitration fees, agency fees, and expenses incurred in collecting overdue balances where recoverable by law or agreement.

The website, including its design, text, graphics, logos, photos, branding, layout, and content, is owned by or licensed to FieldSetup and is protected by applicable intellectual property laws. You may use the website only for legitimate informational and business purposes related to evaluating or requesting our services.

You may not copy, scrape, frame, mirror, republish, reproduce, distribute, exploit, reverse engineer, or create derivative works from the website or its content except as permitted by law or by our prior written consent.

You consent to receive communications from us electronically, including by email, text, and web-based messaging, regarding quotes, scheduling, project coordination, support, billing, collections, and legal notices to the extent permitted by law. You are responsible for maintaining accurate contact information and for monitoring your inboxes, spam filters, voicemail, and other communication channels.

We are not responsible for failed or delayed notice caused by spam filters, phone carrier issues, internet outage, system outage, full mailboxes, inaccurate contact information, or third-party platform failure.

To the maximum extent permitted by law, the website, the services, the equipment, the deliverables, and all related information, support, and materials are provided without any warranty of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, availability, noninfringement, habitability, suitability, workmanship to a particular standard not expressly stated in writing, and any warranties arising from course of dealing, course of performance, trade usage, advertising, estimates, or oral statements.

No statement, description, photograph, marketing content, estimate, or communication shall create a warranty unless expressly stated as a written warranty signed by an authorized representative of Golden Ratio, LLC.

To the maximum extent permitted by law, FieldSetup and Golden Ratio, LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, or for any loss of profits, loss of revenue, loss of opportunity, loss of productivity, downtime, delay damages, liquidated damages owed to others, loss of data, corruption of data, replacement costs, financing costs, reputational harm, business interruption, personal stress, or claims by third parties, even if advised of the possibility of such damages.

Without limiting the above, we are not liable for losses arising from internet outage, degraded speeds, lack of coverage, generator failure, battery depletion, solar underperformance, utility fluctuation, fuel issues, site shutdowns, acts of God, weather, theft, vandalism, misuse, unsafe conditions, customer instructions, access restrictions, third-party provider failures, property-owner restrictions, device incompatibility, or the acts or omissions of carriers, utilities, contractors, subcontractors, or other third parties.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the website, the services, the equipment, or these Terms of Service shall not exceed the total amount actually paid to us by you for the specific service giving rise to the claim during the three-month period immediately preceding the event giving rise to the claim. If no amount was paid, our maximum liability shall be one hundred dollars ($100).

You knowingly and voluntarily assume the risks inherent in remote-site deployments, temporary infrastructure, internet and wireless networking, portable power systems, generators, batteries, solar-assisted systems, transport, mounting, retrieval, field access, environmental exposure, and the use or nonperformance of third-party equipment and services. You release FieldSetup and Golden Ratio, LLC, to the fullest extent permitted by law, from claims arising from ordinary operational risks inherent in those services, except to the extent such release is prohibited by applicable law.

You agree to defend, indemnify, and hold harmless FieldSetup, Golden Ratio, LLC, and our owners, members, managers, employees, technicians, contractors, subcontractors, agents, insurers, successors, and assigns from and against any claims, demands, losses, damages, liabilities, judgments, fines, penalties, costs, and expenses, including reasonable attorney fees and arbitration costs, arising out of or related to your project, your site, your breach of these Terms, your misuse of the services or equipment, your violation of law, your failure to obtain permissions or provide a safe site, damage caused by your personnel or invitees, or any claim brought by your customer, general contractor, landlord, employee, subcontractor, regulator, or other third party in connection with the services.

We may suspend or terminate website access, quotes, service performance, support, or future work at any time, with or without notice, if we believe there is nonpayment, fraud, unsafe site conditions, misuse, excessive risk, harassment, abuse toward our personnel, legal exposure, inaccurate project information, unauthorized equipment interference, or other conduct inconsistent with our business, safety, or legal requirements. Termination or suspension does not waive your obligation to pay amounts already due or amounts that accrue because of mobilization, storage, loss, damage, or collection activity.

These Terms of Service, and any dispute between you and FieldSetup or Golden Ratio, LLC, shall be governed by the Federal Arbitration Act where applicable and, to the extent not preempted, the laws of the State of Utah, without regard to conflict-of-laws rules that would require the application of another jurisdiction's laws.

Except for disputes that qualify for small claims court or actions seeking temporary or preliminary injunctive relief to protect property, confidential information, trade secrets, or intellectual property, any claim, dispute, or controversy arising out of or relating to the website, our services, any quote, invoice, work order, project, equipment, communication, or these Terms of Service shall be resolved by binding arbitration on an individual basis.

The arbitration shall take place in St. George, Utah, unless the parties agree in writing to a remote proceeding or another location. The parties intend that any arbitration agreement in these Terms be interpreted broadly and enforced to the fullest extent permitted by law. An arbitrator, not a judge or jury, will decide the dispute, except that a court of competent jurisdiction may decide issues concerning the enforceability, validity, or scope of this arbitration provision to the extent required by applicable law. Judgment on any award may be entered in any court of competent jurisdiction.

To the maximum extent permitted by law, you and we waive any right to participate in a class action, collective action, representative action, private attorney general action, or consolidated proceeding against the other. Arbitration must proceed only on an individual basis. If a court determines that this class action waiver is unenforceable as to a particular claim and that determination cannot be appealed, then that claim shall proceed in a court located in Washington County, Utah, and the remaining claims shall remain subject to arbitration.

Each party shall bear its own attorney fees and costs unless the arbitrator or applicable law provides otherwise, and the arbitrator may award any remedy available under applicable law or contract, subject to the limitations and disclaimers in these Terms of Service.

To the maximum extent permitted by law, any claim by you arising out of or relating to the website, the services, the equipment, or these Terms of Service must be commenced within one year after the claim arose, or it is permanently barred. This limitation does not apply where prohibited by law.

You may not assign or transfer your rights or obligations under these Terms of Service without our prior written consent. We may assign these Terms of Service, and our rights and obligations under them, in connection with a merger, reorganization, asset sale, financing, change in control, or sale of all or substantially all of our business or assets.

If any provision of these Terms of Service is found unenforceable, the remainder will remain in effect to the fullest extent permitted by law, and the unenforceable provision shall be enforced to the maximum extent permitted. Our failure to enforce any provision shall not be deemed a waiver of that provision or of the right to enforce it later.

These Terms of Service, together with any accepted quote, invoice, statement of work, work order, rental agreement, service order, or other written agreement we issue for a project, constitute the entire agreement between the parties regarding the subject matter addressed in those documents, except to the extent a later signed writing expressly supersedes them.

Questions or notices regarding these Terms of Service may be directed to Golden Ratio, LLC, 3556 S 5600 W, Suite #1-1038, Salt Lake City, UT 84120, or through the contact methods listed on the website.