Privacy Policy

This Privacy Policy explains how Golden Ratio, LLC, doing business as FieldSetup, collects, uses, stores, discloses, and otherwise processes information through the FieldSetup website, quote request forms, related communications, and the field deployment, connectivity, power, delivery, pickup, and support services described on this website. This Privacy Policy applies to information collected online, offline in connection with our business relationship, and through communications with prospective customers, customers, vendors, contractors, and site representatives.

By accessing our website, submitting a form, requesting a quote, communicating with us, scheduling a deployment, or using our services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is intended to describe our data practices from the perspective of the business operating the website and services. It does not create any contractual promise that we will collect, retain, protect, disclose, or delete information in any manner different from what applicable law requires.

FieldSetup is operated by Golden Ratio, LLC, 3556 S 5600 W, Suite #1-1038, Salt Lake City, UT 84120. Throughout this Privacy Policy, "FieldSetup," "Golden Ratio, LLC," "we," "us," and "our" refer to that business and its owners, managers, employees, representatives, agents, affiliates, vendors, service providers, independent contractors, and subcontractors acting on its behalf.

We may collect information you provide directly to us, including your name, company name, email address, phone number, project location, jobsite information, requested dates, service needs, deployment details, power and internet requirements, communications content, quote requests, billing details, and any other information you choose to provide in forms, emails, calls, texts, or other communications.

We may also collect operational and technical information automatically when you use the website or interact with our communications. This can include IP address, browser type, device type, operating system, approximate location inferred from IP address, referring website, pages viewed, timestamps, request and response metadata, and similar diagnostic, fraud-prevention, or hosting-related information generated by your browser, our hosting platform, or our service providers.

If you become a customer, vendor, site contact, or business partner, we may also collect business records and transaction information such as jobsite contact names, access instructions, invoices, payment status, service history, equipment deployment details, pickup and return status, incident reports, photos or notes relating to installation conditions, and records reasonably necessary to manage the engagement.

We collect information directly from you, from the device or browser you use to access the website, from your employer or project owner if they submit your information to coordinate a project, from our service providers and vendors, from communications records, and from publicly available or commercially available sources when reasonably necessary to verify project details, contact information, business identity, billing information, or risk-related matters.

We may use information to respond to inquiries, prepare quotes, communicate about projects, schedule deployments, coordinate delivery and pickup, evaluate jobsite requirements, configure equipment, monitor support requests, troubleshoot service issues, process invoices and payments, authenticate or verify requests, maintain records, prevent spam and abuse, protect our personnel and property, investigate incidents, enforce our agreements, and operate, improve, and secure the website and our services.

We may also use information for internal business purposes such as workflow management, recordkeeping, training, quality assurance, insurance matters, legal compliance, dispute resolution, collections, and establishing, exercising, or defending legal claims. If you contact us, we may keep records of those communications and use them to support future service, reduce misunderstandings, and document what was requested or represented.

We may disclose information to employees, owners, managers, independent contractors, subcontractors, field technicians, dispatch personnel, administrative staff, advisors, insurers, professional service firms, hosting providers, communications providers, payment processors, email providers, logistics providers, and other service providers or vendors that help us operate the website or perform services. We may also disclose information to customers, project owners, general contractors, property owners, utilities, landlords, site supervisors, access-control contacts, or other authorized parties when reasonably necessary to schedule, deploy, retrieve, support, invoice, document, or protect a job.

We may further disclose information if we believe disclosure is appropriate to comply with law, respond to a subpoena, court order, or governmental request, protect our rights or property, protect the safety of our personnel or others, investigate fraud, abuse, theft, misuse, site damage, unsafe conditions, unpaid balances, or policy violations, or in connection with an actual or proposed merger, asset sale, financing, reorganization, acquisition, or similar business transaction.

We do not sell personal information in the ordinary sense of selling lists of contact data for cash. However, you understand that our use of third-party providers for hosting, communication delivery, form processing, analytics, security, and operational support may involve disclosure of information to those providers as part of normal business operations.

Our website and service providers may use cookies, log files, local storage, pixels, server-side request logs, and similar technologies to keep the website functioning, preserve settings, improve performance, detect errors, reduce spam, measure traffic, and protect against abuse. These technologies may collect or infer technical and usage information over time.

Most browsers allow you to control cookies and similar technologies through settings. If you disable certain technologies, some website functionality may not work properly. We are not responsible for the privacy practices or technology controls of your browser, device manufacturer, platform, or third-party service provider.

If you contact us or submit a quote request, we may contact you by email, phone, or text regarding your inquiry, quote, scheduling, service performance, account matters, equipment status, pickups, invoices, or other business-related matters. Communications from us may be delivered through third-party platforms. Delivery is not guaranteed, and we are not responsible for delayed, blocked, filtered, misdirected, intercepted, or failed communications caused by carriers, internet providers, spam filters, third-party software, equipment issues, or inaccurate contact information.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, manage projects, document services, meet legal, tax, accounting, insurance, safety, and contractual obligations, resolve disputes, collect amounts owed, and preserve evidence relating to incidents or claims. Retention periods may vary depending on the nature of the information, the engagement, the sensitivity of the matter, and our operational or legal needs.

Even after deletion from active systems, information may remain in backups, archives, logs, or protected business records for a period of time. We are not required to delete information that we are legally permitted or operationally justified in retaining.

We use measures we believe are reasonable under the circumstances to help protect information, but no website, server, email system, cloud platform, device, wireless network, API, database, or method of transmission or storage is completely secure. Because our business involves internet-based communications, remote worksites, third-party providers, and field operations, you expressly acknowledge that unauthorized access, outage, interception, corruption, delay, alteration, loss, and other security events can occur despite reasonable efforts.

Accordingly, we do not warrant or guarantee that any information, communication, or transmission will always be secure, private, available, or free from intrusion. To the maximum extent permitted by law, information you transmit to us is transmitted at your own risk.

Our website and operations may rely on third-party providers for hosting, infrastructure, email delivery, payment processing, mapping, communications, security, analytics, and other functions. We may also link to third-party websites or use content, services, or equipment that we do not own or control. We are not responsible for the privacy, security, content, availability, or practices of those third parties.

Any third-party service, website, equipment, software, or platform is subject to that third party's own terms, policies, and operational limitations. Your use of third-party services is at your own risk and discretion.

Because we provide remote-site internet, networking, and power-related deployment services, we may collect and use project details, site coordinates, access notes, utility information, deployment photos, setup notes, and service records to plan, deploy, troubleshoot, retrieve, document, and support services. You represent that you have the authority to provide this information to us and to authorize our personnel to access the site or communicate with site contacts as needed.

If you provide information about other individuals, including employees, site representatives, contractors, or property owners, you are responsible for ensuring you have any permission required to do so.

Our website and services are intended for business, commercial, and adult decision-making contexts, not for children. We do not knowingly seek to collect personal information from children in connection with the website or our services. If you believe a child has provided personal information to us, contact us and we will review the request in light of our legal and operational obligations.

You may contact us to request that we update or correct contact information we maintain about you, or to ask questions about our privacy practices. Depending on your jurisdiction, you may also have privacy rights under applicable law. If you submit a rights request, we may ask for information sufficient to verify your identity, authority, and the scope of the request before taking action.

We may decline or limit requests where permitted by law, where we cannot reasonably verify the request, where the information relates to another person or business account, where retention is necessary for legal or operational purposes, or where the request would impose an unreasonable or disproportionate burden.

Our business is based in the United States, and information may be stored or processed in the United States or other jurisdictions where our service providers operate. By using the website or submitting information to us, you consent to the transfer, storage, and processing of information in jurisdictions that may have different data protection laws than the jurisdiction where you are located.

This Privacy Policy does not create any promise that the website, our forms, our email systems, or third-party tools will function without outage, delay, spam filtering, data loss, or operational error. We are not responsible for failures in web hosting, DNS, email routing, internet transport, cloud infrastructure, browser behavior, or other systems not fully under our control, even where those failures affect the collection, delivery, or retention of information.

We may revise this Privacy Policy at any time in our discretion. Any updated version becomes effective when posted to this website unless a later date is stated. Your continued use of the website or services after changes are posted constitutes your acceptance of the revised Privacy Policy to the extent permitted by law.

Questions, requests, or notices regarding this Privacy Policy may be directed to Golden Ratio, LLC, 3556 S 5600 W, Suite #1-1038, Salt Lake City, UT 84120. You may also contact us through the website contact form or other contact information provided on the website.